Description

The Tech Support II role is essential in managing warranty cases and diagnosing hardware issues. You will oversee repairs and ensure that equipment is configured correctly before being reissued. Additionally, you will manage the equipment pool and ensure that all equipment is labeled, secured, and accounted for. This position entails coordination with technicians to confirm device availability for replacements or renewals and assisting customers effectively.

Company Culture and Environment

The work environment fosters collaboration and efficiency. Team coordination is emphasized, suggesting a supportive atmosphere where employees work together to resolve issues quickly and effectively.

Career Growth and Development Opportunities

This role presents opportunities to gain certifications, such as Lenovo Certification, and enhance your skills in tech support and inventory management, setting the stage for potential advancement in technical roles.

Detailed Benefits and Perks

While specific benefits are not explicitly mentioned, the role implies opportunities for professional development, which could include training and certification programs.

Why you should apply for this position today

This is a great opportunity for those looking to advance their career in tech support. You will be part of a team that values efficiency and collaboration, contributing to the success of the organization while enhancing your own skills.

Skills

Knowledge of hardware diagnostics
Experience with warranty claims management
Familiarity with equipment inventory and packaging
Proficient in Zoho is a plus
Strong organizational skills
Excellent communication abilities

Responsibilities

Manage warranty cases and diagnose hardware issues
Oversee repairs and ensure proper configuration of reissued equipment
Manage the equipment pool, ensuring all items are labeled, secured, and accounted for
Oversee warranty claims and replacements
Coordinate with technicians for device availability
Confirm device availability with Tech Customer Support I

Qualifications

3 to 4 years of experience in tech support or related field
Previous experience working business to client
Previous experience with inventory management
Lenovo Certification is a plus

Education Requirements

High school diploma or equivalent

Education Requirements Credential Category

Certification in technical support or relevant field preferred

Experience Requirements

3 to 4 years of experience in a tech support role
Proven experience in inventory and equipment management

Why work in Houston, TX

Houston is a vibrant city known for its diverse culture, dynamic job market, and robust tech community. The city offers a variety of recreational activities, excellent dining options, and a welcoming atmosphere, making it an excellent place to live and work.

Employment Type: Temporary

Salary: $21.00 - 23.00 Per Hour

Education Level: High school diploma or equivalent

Experience: 3 to 4 years of experience previous experience working business to client Previous experience with inventory and packaging

Qualifications: Lenovo Certification is a plus Knowledge of Zoho previous experience working business to client Previous experience with inventory and packaging 3 to 4 years of experience

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Tech Support II