Ready for a ride on the wild side? Join the Swapfiets team and help revolutionise the world of urban mobility! Our mission is simple: to provide a fun and convenient way for people to get around their cities. As a member of our team, you’ll play a crucial role in shaping the future of transportation, one bicycle at a time.
Your goal In this role you will be a member of our IT Operations Team, which plays an important part within Swapfiets TECH department. Your function will be understanding our core systems and processes which you will dare to challenge when necessary. As an Application Manager you will ensure that our internal teams can work smoothly and their systems are always ready for uninterrupted business and operational needs. You will closely collaborate with Product Manager especially during the project development phase, but also with Key Users in regards to functional/ data related questions and issue resolution. You will manage and support core systems and make sure all processes are properly enforced, maintained and automated.
Responsibilities
Manage and support core systems to provide continuity
Handle and resolve 2nd & 3rd line cases, including coordination with external suppliers
Lead, signal and take necessary action in vulnerability issues via simulations, disaster recovery plans that include testing & other preventive measures
Support with communication and coordination around implementation of patches, new releases and integrations with end users.
Keep documentation of application up to date, incl. user manuals & create and maintain an application handbook
Responsible for authorization and role/permission assignment
Reporting on progress of operational issues to senior leadership, end/key users and stakeholders
Support master data migrations and resolve potential system issues
Propose improvements (technical and procedural) and if necessary escalate problems to team/manager/leadership
Monitor SLA’s and report abnormalities and deviations including conclusions, recommendations and actions
Job requirements
The ideal candidate will have
Higher vocational or academic working and thinking level on a data/statistics level
3 - 5 years of working experience in IT/Tech
Experience with Scrum way of working
Knowledge of statistics;
Experience with IT process and technology optimisation;
Excellent communication skills in English.
Programming & Data migration experience/skills are desirable
Proactive and independent, a team player by nature
What Swapfiets offers you
Your own Swapfiets (lend-lease) 🚲!
32 vacation days (that’s right, next to 25 vacation days you can use your 7 Swap days as you please)
A solid pension plan and a discount on your health insurance
MacBook or a Windows laptop (what you prefer)
Lots of responsibility, challenging work, and friendly colleagues
Travel allowance (if you live more than 11 km away from the office, otherwise you’ll just use your Swapfiets, right.. 😎?)
Delicious lunch at the office for a small contribution
Onefit exercise membership (to promote your healthy lifestyle!)
Education budget in order to improve your skills & knowledge
Learning programs developed by our L&D department
Lots of workshops and inspirational talks
One day off per year to do voluntary work paid by Swapfiets
Flexibility in working from home/ at the office in Amsterdam.
Are you ready to join a team with high ambitions?
We are growing fast internationally. With your help, we want to continue expanding. What we are most proud of is how much we have already achieved as a team. Our team (around 20 developers, testers, designers, and product managers) is characterized by a positive and collaborative atmosphere, flexibility, and ownership. But also: lots of humor, after-work activities (boot camp, climbing, cycling, hackathons), daily lunches, and Friday afternoon drinks.
Benefits found in job post
Medical insurance
Pension plan
