As the European market leader, NEXTLANE develops and delivers digital solutions for the automotive industry by connecting the systems of manufacturers and dealers.
We develop integrated end-to-end software and digital solutions that digitize and simplify the entire automotive customer journey.
Our mission is to empower our clients to boost their business operations and optimize their customer experience through innovative solutions. Our comprehensive software suite revolutionizes every aspect of new and used vehicle sales and management.
Context of the PositionThe support discipline is the spill in the Professional Services department within Nextlane Benelux. As a Support Consultant, you are the first point of contact for our customers and answer user cases and find solutions. You take care of registering and managing the incoming questions and solving them. You guarantee good accessibility and customer friendliness and recognize commercial opportunities with the customer. You install and maintain our products. You assist the Consultant with customer cases, customer trainings, customer start-ups and commercial processes.
Your responsibilities :As a key member of our team, you'll be responsible for the following missions and you will report directly to the Support & Consultancy Manager Benelux.
- ResponsibilitiesRegistrer, answer, document and solve customer cases and solutions
- Install and maintain Nextlane products
- Configure Nextlane products, with regards to the customers’ needs
- Deliver user trainings
- Support our customers onsite for Go-live
- Create and adapt project deliverables, such as user guides and process helps
- Participate into internal and transversal projects (working on products, on processes improvements, etc.)
What we are looking for :
Experience: 2 years of experience as support consultantLanguages: Fluent in french and flemish, dutch is a bonus.
- Technical Skills:little experience in setting up software
- – SQL knowledge
- – Accounting skills
- Interpersonal skills:Written and oral communication in Flemisch/Dutch
- Customer relationship management
- Teamwork, team spirit, cross-collaboration with other departments
- Positive and energetic
- Eager to learn
- Proactive
- Rich in initiative
- A go-getter
Our Recruitment Process:30 minutes call with our Talent Acquisition Specialist.
One interview with the manager
One interview with the support director in Belgium
Join us and be part of the Nextlane adventure that is shaping the future of the automotive industry!
Our AdvantagesWe value flexibility and trust within our corporate culture, offering benefits that reflect our commitment to our teams:
👩⚕️ Pension premium contribution
🌴 29 vacation days of which 5 fall under sickness leave policy. In case of sickness maximum 2 days per case and maximum 5 days per year will be deducted from the blance.
🤝 Diversity, Equity, Inclusion & Belonging:
We are committed to enabling everyone to feel included and valued in the workplace. We believe that the company and its culture are strongest when they are made up of diverse experiences and backgrounds.
We welcome applications from people with disabilities. If you are a person with a disability and need help, please let us know so we can talk about how we can best support and make any adjustments that may be necessary.
All qualified applicants will receive consideration for employment regardless of age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.
