TLX Technology is a leading software provider for the application of trading. Our client, a global crypto derivatives exchange, is dedicated to serving proprietary trading firms, brokers, and institutional investors globally. In light of our planned expansion, we are seeking a Technical Support Specialist.
Responsibilities
Monitor and provide assistance for our vital trading systems and processes.
Offer support and guidance to participants for all trading-related and functional inquiries. Handling inquiries via Telegram, email and other channels.
Take on the role of the initial point of contact for incidents and coordinate until resolution.
Serve as a liaison between the customer support team, management and development team to improve customer service and product experience.
Create educational material on the platform and its features.
Enhance processes and procedures to elevate customer experience and enhance the quality and responsiveness of customer service.
Requirements
A sharp mind, backed by a experience with trading and ideally, crypto.
Fluent written- and verbal communication in English.
Excellent communication and people skills.
Motivated to work in a fast-paced environment, embracing challenges with enthusiasm.
Entrepreneurial and creative mindset, flexible, and a positive can-do attitude.
Willingness to be on standby and work outside regular hours when duty calls, showing your commitment to our shared mission.
Nice-to-have:
Prior Account Management/Client Support experience. Ideally with exposure to cryptocurrency or financial markets.
A grasp of financial topics, particularly in the cryptocurrency landscape.
Culture
TLX Technology has a cooperative working atmosphere which is facilitated by a flat hierarchy. We believe in an open and direct communication style where ideas are shared, and issues are immediately addressed. To achieve results, we emphasize data-driven decision-making, a bias for action, and continuous self-development.
Benefits
Competitive compensation based on experience level.
A flexible work environment
Opportunity to work in an emerging crypto market where you can make a name for yourself.
