We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.
For more information regarding our company, as current projects, job openings around Europe and life at Netcompany-Intrasoft, please visit our website: www.netcompany.com.
Job Description
Are you ready for a sneak-peek in the day of a Service Desk 2nd Line Support Specialist in Netcompany-Intrasoft?
As a Service Desk 2nd Line Support Specialist you will:
Be the first point of contact for all incoming tickets in our customer. You will interact with the end-user face to face or remotely and will either resolve the ticket or coordinate the end-to-end resolution of the ticket with all other necessary parties.
Assist the end-user with all basic software, hardware and audio-visual equipment.
Resolution of Incidents and Service requests as well as installation of software, configuration and upgrades of ICT systems and minor hardware repairs for End-users devices.
Administer day-to-day operations to satisfy continuity of service, recovery, security and performance needs.
Qualifications
What would make you a fit for the role:
Bachelor's degree plus minimum 3 years of relevant experience
Proven IT Service Desk and direct customer support experience of minimum 3 years
Knowledge of MS Office tools, ITSM tools, windows and Active Directory
Experience hardware troubleshooting and software installation, network troubleshooting
Fluency in English with strong communications skills
Team player with a willingness to offer and provide help to non-technical users
The ability to work in unusual situations, flexibility, and a willingness to undertake tasks not directly related to the job description
Ability to handle a constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times
An ability to build excellent and strong relationships with the End-User base
Ability to provide support over the phone; excellent phone conversation skills, professional demeanor.
At least one of the following certifications:
Microsoft Technology Associate (MTA), Microsoft
Solutions Associate (MCSA)
Microsoft Solutions Expert (MCSE)
Microsoft Azure Certificates
Microsoft 365 Certificates
CompTIA A+ Technical PC or similar certifications
ITIL V4
Additional Information
Being a part of the Netcompany-Ιntrasoft team, you will be provided with:
The opportunity to work in a modern environment.
A competitive compensation & benefits package.
Hospitalization plan.
Meal and commuting allowance.
Well-being activities (on premises).
Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings).
A personalized development plan for targeted career growth.
If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!
Please submit your CV in English
